Updated on 18-06-2025
United States
Due to airsoft import policies has changed from US Custom, most of the parcels have STOPPED or Seized by US Custom without any notice.
Rifle, Pistols, or even the small airsoft parts are unable to going through properly.
Sixmm is strongly recommend our customer to choose with UPS instead of the USPS Service. However, We keep our professional and select most of the parts can be shipped with Normal Registered Mail or EMS. Stay Safe for Shopping from us.
Important Shipping & Tariff Update for USA Customers
Due to recent significant changes in tariffs imposed by the U.S. Government, the cost of importing products from Hong Kong and China has increased by over 135%.
To help our U.S. customers avoid these high tariff charges, we will now redirect all products from Hong Kong to our UK warehouse. From there, orders will be shipped directly to customers in the United States.
Please note:
This redirection may slightly extend delivery times, as it involves additional handling and transit between warehouses. We appreciate your understanding and continued support during this adjustment.
If you have any questions, feel free to contact our support team.
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Order & Cancellation Policy
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Once an order is placed, it cannot be canceled within the first 3 days.
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The buyer must acknowledge that the order will be shipped within 14 working days.
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If cancellation is absolutely necessary, a 15% cancellation fee will apply.
Returning Order
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at By Whatsapp. We DO NOT REPLY FOR ANY EMAILS Only Inbox or Whatsapp. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Restricted Countries
Most of the countries are unable to ship any airsoft guns/items to your country, Buyer MUST BE the risk for delivering those items to you. If the parcel is getting seized on Hong Kong border/ your local border. Sixmm.com will not refund to you as always.
Here are the lists that you need you to consider for buying those airsoft items.
1) Australia
2) Brazil
3) Chile
4) Argentina
5) Phippines
6) Malaysia
7) Russia Federation
Gift Card/ On Sale Products
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. (Ther Return shipping fee will not be included. Once you get the returned product, we will resend the items without shipping cost on ourside.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.